Privacy Policy

Effective Date: [April 22, 2025]

1. Who We Are

This Privacy Policy applies to CAE Holdings Inc., doing business as Sauna & Plunge Direct (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with transparency and care.

Our website: https://www.saunaplungedirect.com
Contact: carolann@saunaplungedirect.com
Mailing address: 312 W 2nd St., Unit A2127, Casper, WY 82601, United States
Phone: 1-833-905-0688

2. Information We Collect

We may collect the following personal information when you interact with our website or make a purchase:

Name, email address, phone number, shipping & billing address
Payment details (processed securely via third-party providers like Stripe)
Order history and product preferences
IP address, browser type, and device information
Activity on our website (e.g. pages viewed, time spent)

We use cookies and tracking tools (such as Google Analytics, Facebook Pixel) to better understand visitor behavior and improve your shopping experience.

3. How We Use Your Information

We use your information to:

Process and ship your orders
Communicate with you about your purchases or inquiries
Provide customer service and support
Send promotional emails (only if you opt in)
Analyze site usage and improve our services
Comply with legal obligations and fraud prevention

You can unsubscribe from marketing emails at any time via the link in our emails or by contacting us directly.

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

Payment processors (e.g., Stripe)
Shipping partners (e.g., FedEx, UPS)
Analytics and marketing providers (e.g., Google, Meta)
Legal authorities if required to comply with law

All third parties we work with are contractually required to protect your data and use it only for its intended purpose.

5. How We Store and Protect Your Information

We store your data securely and only for as long as necessary to fulfill your order or comply with legal requirements. Our systems are protected by reasonable administrative, technical, and physical safeguards.

No method of online transmission is 100% secure, but we take your privacy seriously and use best practices to keep your data safe.

6. Your Privacy Rights

Depending on your location (e.g., California, EU), you may have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data
Opt out of targeted advertising or data sharing
Withdraw consent where processing is based on consent

To exercise any of these rights, email us at carolann@saunaplungedirect.com or call 1-833-905-0688.

7. Cookies and Tracking Technologies

We use cookies to:

Enable core site functionality
Personalize content and ads
Analyze traffic and user behavior

You can control or disable cookies through your browser settings. Learn more in our Cookie Policy (you can add this page later).

8. Children’s Privacy

We do not knowingly collect or market to anyone under the age of 18. If we become aware of data collected from a minor, we will delete it immediately.

9. Do Not Track (DNT) Signals

We do not currently respond to DNT signals from browsers because there is no universally accepted standard for how to do so.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Effective Date" and notify you if the changes are significant.

11. Contact Us

If you have questions about this Privacy Policy, your data, or our practices, please contact us:

Email: carolann@saunaplungedirect.com
Phone: 1-833-905-0688
Mail: CAE Holdings Inc., 312 W 2nd St., Unit A2127, Casper, WY 82601